Last updated: 1 May 2026
These Buyer Terms govern your use of Patterneers to purchase digital craft patterns. By completing a purchase, you agree to these terms in addition to our Terms of Use and Refund Policy.
1.1 Purchase Agreement
When you purchase a pattern, you enter a direct contract with the seller. Patterneers facilitates the transaction but is not a party to the sale agreement between you and the seller.
1.2 Payment
All payments are processed in GBP through Stripe. Payment must be received before accessing purchased patterns.
1.3 Transaction Confirmation
You will receive a confirmation email with download links after completing your purchase. Patterns remain accessible from your account.
2.1 What You Receive
When you purchase a pattern, you receive a license to use that pattern according to the license type purchased.
2.2 Personal Use License (Included)
Every purchase includes a Personal Use License, permitting you to:
2.3 Commercial Use License (If Available)
Some sellers offer a Commercial Use License for an additional fee. This permits:
Commercial licenses are per-designer. Check the seller's shop for commercial license terms.
2.4 Restrictions (Both License Types)
Neither license permits you to:
2.5 Finished Items
The copyright in a finished item made by following a pattern belongs to you. However, the pattern itself remains the intellectual property of the designer. Photos of finished items may be shared freely (with credit if the seller requests).
3.1 Download Access
Purchased patterns are available for download from your account. Download links remain active for the lifetime of your account.
3.2 File Formats
Patterns are delivered in the formats listed in the product description. Common formats include PDF, chart files (KSF, charts), and video tutorials (MP4).
3.3 Download Limits
You may download each purchased pattern up to 10 times. If you need additional downloads, contact support.
3.4 Preview Images
Watermarked preview images are available on the product page before purchase. Review previews carefully before buying.
Our Refund Policy governs refunds. Key points for buyers:
See our Refund Policy for full details.
5.1 Contact the Seller First
If you have an issue with a purchase, contact the seller directly through your order history. Most issues can be resolved directly.
5.2 Escalation to Patterneers
If you cannot resolve the issue with the seller within 7 days, you may escalate to Patterneers support. Provide your order number and a description of the issue.
5.3 Chargebacks
You agree not to initiate a chargeback with your bank unless you have first attempted to resolve the issue through Patterneers. Unjustified chargebacks may result in account suspension.
5.4 Cannot Pursue Both Refund and Chargeback
You cannot simultaneously pursue a refund through Patterneers and a chargeback through your bank. Choose one resolution pathway.
6.1 Account Security
Keep your account credentials secure. You are responsible for all activity under your account.
6.2 Accurate Information
Provide accurate information when purchasing. Ensure your email address is correct for order confirmations.
6.3 License Compliance
Use patterns only according to the license you purchased. If you want to sell items made from a pattern, purchase a Commercial Use License if available.
6.4 Age Requirement
You must be at least 16 years old to make purchases. Users under 18 confirm they have parental consent.
Under the Consumer Rights Act 2015, digital content purchased from a UK business must:
If a pattern is defective (corrupted file, incomplete instructions), you may be entitled to a refund under consumer law, regardless of our Refund Policy.
Questions about these Buyer Terms? Contact us at support@patterneers.com